Sorry - An apology letter to future generations, this video speaks of how we leave the planet in a sad state to our children's children.
Sorry - You do it with an apology.
An integrity-preserving apology requires much more than a quick “Sorry.” Expressing regret is a good start, but not nearly enough.
Reverse the situation and put yourself in the shoes of the creditor. If someone who made a promise to you realizes he will probably not deliver, what would he have to do to keep your trust?
I have asked this of thousands of professionals, and practically all of them replied along the following lines: “If my promisor thought that her commitment was at risk, I would like her to tell me right away. I would like her to come to me and,
1. Explain what changed and why it was unforeseen.
2. Inquire as to what problems this creates for me and what she could do to minimize them.
3. Offer a new commitment that preserves efficiency and takes care of me.
